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Terms of Service

Last updated: 4 November 2026 · Version 3.0 (UAE)

1. Seller Identity

These Terms of Service (hereinafter the "ToS") govern the contractual relationships between any natural or legal person (hereinafter the "Client") and:

Practech
Practech · serving Dubai and the United Arab Emirates · registered seat: Bern, Switzerland
Email: contact@practech.ch
Phone: 0445938553
UAE trade licence and TRN: in progress, stated on the invoice once issued.

Any order placed with Practech implies the full and entire acceptance of these ToS by the Client.

2. Services and target market

This version of the Terms applies to clients established in the United Arab Emirates. Practech markets its services in Dubai and the other Emirates, in English and Arabic.

Practech offers the following website creation services and related services:

  • Portfolio · AED 1,900 flat fee — one-page showcase website. Delivery: 72 business hours.
  • Vitrine Standard · AED 4,900 flat fee — multi-page website (up to 5 pages), English and Arabic. Delivery: 5 to 7 business days.
  • Vitrine Premium · AED 8,900 flat fee — advanced multi-page website with animations, blog, third-party integrations. Delivery: 10 to 14 business days.
  • SaaS v0 · AED 14,900 flat fee — custom web application. Delivery: 21 to 30 business days depending on scope.
  • Monthly maintenance · AED 449 / month — monitoring, backups, security updates, up to 2 hours of editorial changes per month.

Prices are stated in UAE dirhams (AED), exclusive of VAT. UAE VAT at 5% (Federal Decree-Law No. 8 of 2017) is added on the invoice where applicable according to Practech's registration status in the UAE.

3. Order Procedures

Orders are placed online via the order form on practech.ch/ae, by WhatsApp or in person. The Client provides contact details, describes the project, supplies the necessary material (logo, texts, images, references) and confirms the chosen service. Practech sends a detailed quote within 24 hours together with a secure payment link.

The order is firm and final upon receipt of the deposit. Practech reserves the right to refuse any order for legitimate reason (project contrary to public order, illegal content, previous payment default, etc.).

4. Payment

Payments are processed via:

  • Card payment via a secure payment link (Visa, Mastercard, Apple Pay, Google Pay).
  • Bank transfer to the account stated on the quote; bank charges are borne by the Client.
  • PayTabs (local cards) — rollout pending.

Unless otherwise agreed, payment is split as follows:

  • 30 % deposit upon validation of the quote and before work begins.
  • 70 % balance upon delivery of the site, before the final go-live.

In case of late payment, interest accrues at the rate applicable under UAE law from the date of formal notice, without prejudice to any other damages. Practech may suspend delivery or deactivate the website until full payment.

5. Delivery

Delivery consists in making the deployed site available at a URL address (practech.ch subdomain or domain provided by the Client). The Client receives by email the access credentials to the customer area and, where applicable, DNS configuration instructions.

The deadlines stated in section 2 are business days (Monday to Friday, excluding UAE public holidays), running from receipt of both the deposit and all required content. Any delay attributable to the Client extends the delivery deadline accordingly.

6. Validation and Acceptance

On delivery, the Client has 5 working days to formulate observations and request corrections within the initial specifications. After this period without manifestation by the Client, the site is deemed tacitly accepted and the balance becomes immediately due.

Any substantial change request beyond the scope of the initial quote is subject to an addendum and additional invoicing at the applicable hourly rate (AED 449 / hour, excluding VAT).

7. Maintenance and Hosting

The monthly maintenance option (AED 449 / month) includes: 24/7 availability monitoring, daily encrypted backups, security updates, up to 2 hours of editorial changes per month, and a support channel by WhatsApp or email with a response within 48 business hours. The subscription has no minimum term and may be cancelled by email to contact@practech.ch with 30 calendar days' notice.

When the Client wishes to host the site on their own account (Vercel, OVH, other), Practech transfers the code and assists with production deployment. The Client then becomes responsible for the security, backups and availability of their hosting environment.

8. Warranties

Practech warrants the free correction of any bug or technical malfunction attributable to its work for a period of 30 calendar days from delivery. This warranty covers display errors, broken links and functional anomalies observed on the browsers and devices defined in the quote.

Expressly excluded from the warranty are: content modifications decided by the Client, feature evolutions, bugs resulting from a code modification by a third party, failures of external services (Stripe, Resend, DNS providers) and incompatibilities with obsolete browsers.

8 bis. Commercial commitments and satisfaction guarantee

In addition to the technical warranties (article 8), Practech frames as follows the commercial commitments publicly communicated in its communication materials, so that the Client has a clear and legally binding framework.

The "72-hour" delivery announced for the Portfolio offer is counted in business hours (Monday to Friday, excluding UAE public holidays) and starts upon joint validation of the brief and actual receipt of the deposit. Any missing information or content from the Client suspends the countdown until resolved.

Unlimited iterations during the validation phase: the Client may request an unlimited number of modifications, within the limits of the functional scope of the signed brief, during the 5 working days of the post-delivery validation period (article 6). Out-of-scope requests (page additions, graphic overhaul, new feature not provided for in the quote) are subject to a complementary quote accepted by the Client before execution.

«Satisfied or refunded» guarantee: if, at the end of the iterations provided for in this article, the delivered site does not correspond to the signed brief, the Client may request a full refund of the sums paid by notifying the request by email to contact@practech.ch within 7 calendar days following delivery, specifying the discrepancies not corrected. The refund is made by the same means of payment, within a maximum of 14 days after agreement between the parties. Upon expiry of this period without request or in the event of tacit acceptance within the meaning of article 6, the satisfaction guarantee is extinguished.

9. Right of withdrawal (UAE consumer protection)

Consumers in the UAE benefit from the protections of Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations (Cabinet Resolution No. 66 of 2023), including the right to return goods or cancel services purchased remotely within the statutory period, unless an exception applies.

Custom digital services started with the consumer's consent: the websites delivered by Practech are made to order and their execution starts immediately after payment of the deposit, with the Client's express prior consent given at the time of ordering. The Client acknowledges that the withdrawal right no longer applies once work has started, without prejudice to the technical warranties and the satisfaction guarantee in sections 8 and 8 bis.

Business clients (companies, free-zone entities, professionals acting in the course of their activity) do not benefit from consumer withdrawal rights.

To exercise this right, the Client sends an unambiguous statement by email to contact@practech.ch before work actually starts.

10. Intellectual Property

Subject to full payment of the price, Practech assigns to the Client, exclusively and for the legal duration of copyright protection, the economic rights relating to the deliverables specifically produced for the project (source code, graphic files, custom-written content). The Client may freely reproduce, modify, exploit and distribute these deliverables on any medium and for any use.

Expressly excluded from this assignment are:

  • The open source software components integrated into the site, which remain governed by their respective licenses (MIT, Apache 2.0, etc.).
  • The internal libraries developed by Practech, which are granted to the Client under a non-exclusive, perpetual, worldwide and non-transferable license, solely for the needs of operating the delivered site.
  • The third-party fonts, stock images and icons, which remain the property of their authors and are granted under their own licenses.

Practech reserves the right to mention the delivered project in its public portfolio for promotional purposes, unless otherwise requested in writing by the Client.

11. Liability

Practech undertakes to perform its services in accordance with industry standards. Its liability can only be engaged in case of proven fault and is limited, in all cases and all types of damages combined, to the amount actually paid by the Client for the service that gave rise to the damage.

Practech cannot be held responsible for indirect damages, loss of turnover, customers, image, data, nor for damages resulting from the unavailability of a third-party service (Stripe, Supabase, Vercel, Cloudflare, DNS provider, etc.).

The Client remains solely responsible for the content transmitted and shall hold Practech harmless against any third-party action based on the violation of intellectual property rights, image rights, privacy or any other legal provision.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations resulting from force majeure within the meaning of Article 273 of the UAE Civil Transactions Law (Federal Law No. 5 of 1985, as amended), including natural disaster, pandemic, war, general strike, major failure of an internet or cloud provider, or an external cyber attack not attributable to a security failure of Practech.

Performance deadlines are then suspended for the duration of the event. If the cause of force majeure persists for more than 60 days, each party may terminate the contract as of right, without compensation.

13. Personal Data

The processing of the Client's personal data is described in detail in the privacy policy of Practech, which is an integral part of these ToS.

14. Mediation and Amicable Settlement

In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. Consumers may refer the matter to the Consumer Protection Department of the Ministry of Economy or the Dubai Department of Economy and Tourism (Consumer Rights). Mediation may also be organised through the Dubai International Financial Centre (DIFC) or the Dubai International Arbitration Centre (DIAC) before any court action.

15. Applicable Law and Jurisdiction

These Terms and any contractual relationship between Practech and a Client established in the UAE are governed by the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai, including Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Any dispute relating to the formation, performance or interpretation of these Terms shall be submitted to the exclusive jurisdiction of the onshore courts of Dubai, without prejudice to mandatory provisions allowing consumers to bring proceedings before the courts of their place of residence.

16. Miscellaneous Provisions

If any of the clauses of these ToS is declared null or inapplicable, the other clauses shall retain their full force and effect. The fact that Practech does not avail itself of a breach by the Client of any of the obligations herein may not be interpreted as a waiver of subsequent enforcement.

Practech reserves the right to amend these ToS at any time. The applicable version is the one in force on the date of the order, unless expressly accepted by the Client.

See also: privacy policy · legal notice · cookie policy.