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Terms of Service

Last updated: May 17, 2026 · Version 2.0

1. Seller Identity

These Terms of Service (hereinafter the "ToS") govern the contractual relationships between any natural or legal person (hereinafter the "Client") and:

Practech
Bern, Switzerland
Email: contact@practech.ch
Phone: 0445938553

Any order placed with Practech implies the full and entire acceptance of these ToS by the Client.

2. Service Description and Target Markets

Practech actively markets its services in Switzerland, in the European Union and in the Gulf Cooperation Council region (GCC: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman). The service is not actively marketed in the territory of the Kingdom of Saudi Arabia (KSA) due to the specific data localization requirements imposed by the Saudi PDPL (Law 02/2022); any order from a Saudi resident will be subject to case-by-case review and a prior special agreement.

Practech offers the following website creation services and related services:

  • Portfolio · CHF 290 flat — one-page showcase website (one-pager). Lead time: 72 working hours.
  • Vitrine Standard · CHF 800 flat — multi-page site (up to 5 pages). Lead time: 5 to 7 working days.
  • Vitrine Premium · CHF 1,500 flat — advanced multi-page site with animations, blog, third-party integrations. Lead time: 10 to 14 working days.
  • SaaS v0 · CHF 2,500 flat — custom web application. Lead time: 21 to 30 working days depending on scope.
  • Monthly maintenance · CHF 80 / month — monitoring, backups, security updates, up to 2 hours of editorial changes per month.

Prices are stated in Swiss francs (CHF), Swiss VAT not applicable until the legal threshold is reached (Art. 10 VAT Act). For European clients, VAT is reverse-charged by the recipient when the conditions of Article 44 of VAT Directive 2006/112/EC are met.

3. Order Procedures

Any order is placed online via the order form available on practech.ch. The Client enters contact details, describes the project, transmits the necessary elements (logo, texts, references) and validates the chosen service. Practech sends within 24 hours a detailed quote together with a secure payment link.

The order is firm and final upon receipt of the deposit. Practech reserves the right to refuse any order for legitimate reason (project contrary to public order, illegal content, previous payment default, etc.).

4. Payment

Payments are processed via:

  • Stripe for Swiss and European clients (Visa, Mastercard, Maestro, Apple Pay, Google Pay, SEPA debit, TWINT).
  • PayTabs for Gulf region clients (local cards, mada, KNET, etc.) — deployment upcoming.

Unless otherwise agreed, payment is split as follows:

  • 30 % deposit upon validation of the quote and before work begins.
  • 70 % balance upon delivery of the site, before the final go-live.

In case of late payment, default interest of 5 % per year accrues automatically from the formal notice, without prejudice to any other damages. Practech reserves the right to suspend delivery or deactivate the site until full payment.

5. Delivery

Delivery consists in making the deployed site available at a URL address (practech.ch subdomain or domain provided by the Client). The Client receives by email the access credentials to the customer area and, where applicable, DNS configuration instructions.

The deadlines indicated in point 2 are working days (Monday to Friday, excluding canton of Bern public holidays), counted from the cumulative receipt of the deposit and of all necessary content elements. Any delay attributable to the Client extends the delivery deadline proportionally.

6. Validation and Acceptance

On delivery, the Client has 5 working days to formulate observations and request corrections within the initial specifications. After this period without manifestation by the Client, the site is deemed tacitly accepted and the balance becomes immediately due.

Any request for substantial modification exceeding the scope of the initial quote will be subject to an addendum and additional billing at the prevailing hourly rate (CHF 80 / hour excl. VAT).

7. Maintenance and Hosting

The monthly maintenance option (CHF 80 / month) includes: 24/7 availability monitoring, daily encrypted backups, security updates, up to 2 hours of editorial changes per month, and an email support channel with a response within 48 working hours. The subscription has no minimum term and may be cancelled by simple email to contact@practech.ch with 30 calendar days notice.

When the Client wishes to host the site on their own account (Vercel, OVH, other), Practech transfers the code and assists with production deployment. The Client then becomes responsible for the security, backups and availability of their hosting environment.

8. Warranties

Practech warrants the free correction of any bug or technical malfunction attributable to its work for a period of 30 calendar days from delivery. This warranty covers display errors, broken links and functional anomalies observed on the browsers and devices defined in the quote.

Expressly excluded from the warranty are: content modifications decided by the Client, feature evolutions, bugs resulting from a code modification by a third party, failures of external services (Stripe, Resend, DNS providers) and incompatibilities with obsolete browsers.

8 bis. Commercial commitments and satisfaction guarantee

In addition to the technical warranties (article 8), Practech frames as follows the commercial commitments publicly communicated in its communication materials, so that the Client has a clear and legally binding framework.

«72-hour» deadline announced for the Portfolio offer: this deadline is understood in working hours (working days from Monday to Friday, excluding canton of Bern public holidays) and starts from the joint validation of the brief signed by both parties and the effective receipt of the deposit. Any missing information or content from the Client suspends the count until regularisation.

Unlimited iterations during the validation phase: the Client may request an unlimited number of modifications, within the limits of the functional scope of the signed brief, during the 5 working days of the post-delivery validation period (article 6). Out-of-scope requests (page additions, graphic overhaul, new feature not provided for in the quote) are subject to a complementary quote accepted by the Client before execution.

«Satisfied or refunded» guarantee: if, at the end of the iterations provided for in this article, the delivered site does not correspond to the signed brief, the Client may request a full refund of the sums paid by notifying the request by email to contact@practech.ch within 7 calendar days following delivery, specifying the discrepancies not corrected. The refund is made by the same means of payment, within a maximum of 14 days after agreement between the parties. Upon expiry of this period without request or in the event of tacit acceptance within the meaning of article 6, the satisfaction guarantee is extinguished.

9. Right of Withdrawal (EU Consumers)

In accordance with Directive 2011/83/EU on consumer rights, the consumer Client residing in the European Union has 14 calendar days from the conclusion of the contract to exercise the right of withdrawal, without having to motivate the decision.

Express waiver of the right of withdrawal (Article 16, point m, of Directive 2011/83/EU): the consumer Client expressly acknowledges, by ticking the box provided for this purpose at the time of order, that the service consists in digital content not supplied on a tangible medium and that performance begins immediately after payment of the deposit, with the prior express consent. Consequently, the Client loses the right of withdrawal as soon as the execution of the work has begun.

Swiss law does not provide a general right of withdrawal for distance sales; this section applies only to consumers residing in the EU / EEA.

To exercise this right, the Client sends an unambiguous statement by email to contact@practech.ch before the actual start of the work.

10. Intellectual Property

Subject to full payment of the price, Practech assigns to the Client, exclusively and for the legal duration of copyright protection, the economic rights relating to the deliverables specifically produced for the project (source code, graphic files, custom-written content). The Client may freely reproduce, modify, exploit and distribute these deliverables on any medium and for any use.

Expressly excluded from this assignment are:

  • The open source software components integrated into the site, which remain governed by their respective licenses (MIT, Apache 2.0, etc.).
  • The internal libraries developed by Practech, which are granted to the Client under a non-exclusive, perpetual, worldwide and non-transferable license, solely for the needs of operating the delivered site.
  • The third-party fonts, stock images and icons, which remain the property of their authors and are granted under their own licenses.

Practech reserves the right to mention the delivered project in its public portfolio for promotional purposes, unless otherwise requested in writing by the Client.

11. Liability

Practech undertakes to perform its services in accordance with industry standards. Its liability can only be engaged in case of proven fault and is limited, in all cases and all types of damages combined, to the amount actually paid by the Client for the service that gave rise to the damage.

Practech cannot be held responsible for indirect damages, loss of turnover, customers, image, data, nor for damages resulting from the unavailability of a third-party service (Stripe, Supabase, Vercel, Cloudflare, DNS provider, etc.).

The Client remains solely responsible for the content transmitted and shall hold Practech harmless against any third-party action based on the violation of intellectual property rights, image rights, privacy or any other legal provision.

12. Force Majeure

Neither party shall be liable for the non-performance or delay in performance of its obligations resulting from a case of force majeure as defined by the case law of Swiss courts, including in particular: natural disaster, pandemic, war, attack, general strike, major failure of an internet access provider or cloud service, computer attack of external origin not attributable to a Practech security failure.

Performance deadlines are then suspended for the duration of the event. If the cause of force majeure persists for more than 60 days, each party may terminate the contract as of right, without compensation.

13. Personal Data

The processing of the Client's personal data is described in detail in the privacy policy of Practech, which is an integral part of these ToS.

14. Mediation and Amicable Settlement

In case of dispute, the parties undertake to seek an amicable solution prior to any legal action. The consumer Client may have free recourse to the competent Swiss mediation service or, for European residents, to the European online dispute resolution platform (ec.europa.eu/consumers/odr). For clients based in the Gulf region, mediation can be organized via the Dubai International Financial Centre (DIFC) before any recourse to Swiss courts.

15. Applicable Law and Jurisdiction

These ToS and any contractual relationship between Practech and the Client are governed by Swiss law, excluding conflict of laws rules. The Vienna Convention on the international sale of goods is expressly excluded.

Any dispute relating to the formation, performance or interpretation of these ToS shall be submitted to the exclusive jurisdiction of the courts of the canton of Bern (Switzerland), subject to the mandatory provisions applicable to consumers allowing them to bring the matter before the court of their domicile.

16. Miscellaneous Provisions

If any of the clauses of these ToS is declared null or inapplicable, the other clauses shall retain their full force and effect. The fact that Practech does not avail itself of a breach by the Client of any of the obligations herein may not be interpreted as a waiver of subsequent enforcement.

Practech reserves the right to amend these ToS at any time. The applicable version is the one in force on the date of the order, unless expressly accepted by the Client.

See also: privacy policy · legal notice · cookie policy.